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As a category-defining company, we're shaping what the future of learning looks like at integral scale.Every Preply lesson sparks change, fuels ambition, and drives progress that matters.
Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.The team operates across fraud investigations, dispute resolution, and chargeback management — partnering closely with Product, Payments, and Finance to manage risk at scale.As Fraud Operations Manager, you will lead this team and serve as Preply's primary fraud operations authority — owning the function's strategy, operations, and people end-to-end.What you'll be doingLead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team cultureOwn the Fraud Operations roadmap,



defining priorities and aligning the function's objectives with broader business goalsDesign and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the teamDefine, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metricsEstablish a governance cadence: risk reviews, exposure reviews, and threshold calibration with Finance and senior leadershipServe as the eyes on the ground for Product and Data — systematically translating what Specialists observe day-to-day (fraud patterns, tooling gaps, detection blind spots) into structured, actionable requirements that directly shape the detection roadmapCross operational observations with data to identify gaps between what is happening on the ground and what detection models are actually capturing — bringing Product and Data leads trends they can act on, not just da

📌 Operations Manager (Barcelona)
🏢 Preply
📍 Barcelona