*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Danish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Plane Ticket from your location to Sofia
€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours
Taxi transportation directly from the airport to your accommodation
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Key Responsibilities:





Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
Collaborate with team members to share best practices and contribute to the knowledge base
Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

Fluent Danish and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes

📌 Solutions Consultant with Danish and English (Barcelona)
🏢 TELUS Digital
📍 Barcelona