Additional Information: This hotel is owned and operated by an independent
franchisee, Archer Hotel Management Limited. The franchisee is a separate
company and a separate employer from Marriott International, Inc. The
franchisee solely controls all aspects of the hotel’s employment policies and
practices, including hiring, firing, discipline, staffing, compensation,
benefits, and all other terms and conditions of employment. If you accept a
position at this hotel, you will be employed by a franchisee and not by Marriott
International, Inc.

As Head Host / Hostess, you will lead the reception team within our restaurant,
ensuring a seamless and refined arrival experience while overseeing the smooth
coordination of seating and guest flow. You will act as the first impression of
the venue and set the tone for exceptional service, while supporting the team
through guidance, organisation and leadership. This role is idóneo for a polished
and confident professional who thrives in a luxury environment and takes pride
in delivering impeccable guest experiences.

Key Responsibilities

•Lead,



supervise and support the host team to ensure service standards are
consistently met
•Welcome and acknowledge guests warmly, creating a memorable first impression
•Manage reservations and seating plans to optimise service flow and guest
experience
•Monitor the dining area for capacity, service quality and guest satisfaction
•Ensure all host areas, menus and reception spaces are maintained to the highest
standards
•Conduct opening and closing duties, ensuring readiness and organisation of the
venue
•Support training and development of host team members
•Address guest feedback and concerns professionally, ensuring timely resolution
•Coordinate with restaurant, bar and kitchen teams to ensure seamless service
delivery
•Maintain accurate records, reports and inventory related to the host desk
•Identify opportunities to improve efficiency, service quality and guest
satisfaction
•Follow all hea

📌 Head Host(ess) (Madrid)
🏢 Marriott
📍 Madrid