It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. The OT Expert serves as the primary Operational Technology (OT) technical authority within the Customer Success organization, enabling customers, partners, and internal teams to maximize the value of Armis Centrix across complex industrial environments.
Unlike traditional deployment or professional services roles, the OT Expert is engaged when deep technical expertise, sound engineering judgment, and strategic guidance are required. Serve as the primary OT technical subject matter expert within Customer Success,



providing deep technical guidance across all aspects of Armis Centrix in industrial environments
Lead investigations into technically challenging issues affecting customer environments, including architecture, passive monitoring, asset visibility, protocol decoding, network segmentation, scalability, integrations, data quality, and operational workflows
Improve both immediate customer outcomes and long-term operational success
Guide customers in designing effective monitoring strategies, sensor placement, network visibility architectures, and asset discovery methodologies
Advise customers on how Armis capabilities support OT and industrial initiatives, including asset discovery, lifecycle management, network segmentation, risk management, security posture, process monitoring, and compliance
8+ years of professional experience working within Operational Technology (OT), Industrial Control Systems (ICS), or Critic

📌 Solution Architect (España)
🏢 ServiceNow
📍 España