ABOUT USSignaturit Group is the Europeen champion of complete and secure digital transactions. Thanks to a modular platform, we automate transactional processes, from identity verification and KYC to electronic signature and legal archiving. As a certified Trusted Service Provider, we control over 35 million documents and carry out more than 180 million signatures a year, guaranteeing security, compliance and legal value.In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).The Onboarding & Customer Success Manager plays a key role in ensuring customers achieve their desired outcomes throughout their journey with the company. This role combines overseeing the onboarding process with ensuring long-term customer success, satisfaction, and growth. The role also focuses on relationship management, monitoring product adoption, and ensuring customer retention.What you will do at Signaturit Onboarding Project Management:o Project Execution: Manage and lead the implementation of company solutions for new customers,



ensuring successful onboarding and seamless integration into the product ecosystem.Analyze existing projects and processes from both functional and technical perspectives, identifying improvement areas.o Coordination: Collaborate with internal teams to ensure timely project execution, monitor progress, and report key milestones to customers and stakeholders.o Risk Management: Identify potential risks or deviations during project execution and develop strategies to mitigate them.Provide regular updates on onboarding project status and results to key stakeholders, ensuring transparency and alignment.Customer Success Management:o Customer Relationships: o Customer Advocacy & Feedback: Serve as the voice of the customer within the company by gathering feedback and sharing insights with internal teams to drive product improvements.Net Promoter Score, churn, upsell opportunities) and report them in platforms li

📌 Customer Success Manager (España)
🏢 Signaturit
📍 España