Barcelona, España, ESTipo: Jornada completaModalidad: Remoto / híbridoEmpresa: Michael PageContacto: TecnologíaSub Sector: Soporte TécnicoIndustria: Technology & TelecomsLocalización: Jordi AlumaModalidad de trabajo: Remoto / híbridoDevelop strong Windows infrastructure skillsGrow within a structured managed services environment Dónde vas a trabajar? A well-established international technology services provider specialising in cloud, infrastructure, and managed services. The company supports enterprise clients across multiple countries, including regulated sectors, with a strong focus on service quality and operational excellence.Descripción Essential Roles & ResponsibilitiesTicket Management & ResolutionTake ownership of Level 2 support tickets within the ITSM system, managing them from initial investigation through to resolutionInvestigate, diagnose, and resolve Windows‑related incidents, service requests, and standard changes in line with agreed processesActively manage ticket progress, providing timely updates, clear resolution notes,



and professional communicationEscalate complex, high‑risk, or unresolved issues to Level 3 teams with detailed evidence and diagnostic informationSupport problem management by identifying recurring issues, trends, and contributing to root cause analysis activitiesWindows Operations SupportSupport and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and core system servicesPerform routine operational tasks such as patching, monitoring, health checks, and system maintenance activitiesSupport backup and recovery operations in line with documented procedures and recovery objectivesAssist with user access management, permissions, and identity‑related tasks in accordance with security policiesManaged Services OperationsOperate within a managed services framework, following defined runbooks, change controls, and operational proceduresWork closely with Service Desk, Service Assurance, and Level 3 e

📌 Windows Operations Engineer (España)
🏢 Michael Page International
📍 España