Service Delivery Senior Applications Consultant Barcelona, SpainJob Id: 1622-P-09477 # of Openings: 1 Service Delivery Senior Applications ConsultantQAD is looking for a Service Delivery Senior Applications Consultant to work with the Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business and become an expert Service Delivery Analyst for QAD's ERP software to our clients in the manufacturing area - this is the job for you You will be part of a Global Customer support team and get an opportunity to work with the colleagues working out of different countries, you will get an exposure to learn and work on different advanced technologies and expand your responsibilities within the organizationIf you are looking for an opportunity to build your career in an international environment and are willing to learn about our system and functional processes, we are looking forward to receiving your candidatureThe position is remote with the ability to travel to Barcelona, Spain.What you will do:



Detailed analysis on the reported issues reported by customers Provide timely solutions by completing the proper technical assessment of the reported issueTechnical verification and triage of reported issue, refer the technical and functional specs for performing the triageDuplication of issue in non-production customer environments, create a proper test document and provide customer a solution in detailed steps for customer to perform one round of testing at their endContinuous monitoring of the incoming issuesProcess adherence for all the Service Delivery processes and guidelines Consult Service Delivery support team senior consultants for any queries on standard product behaviour Continuously providing training to the Junior team members Continuously learn the new concepts and prepared for new challenges for providing seamless support to General customersAttend the designated training on frequent basis which would

📌 Service Delivery Senior Applications Consultant (España)
🏢 Qad
📍 España