HVC/VIP Account ManagerReferencia: #100125Localización: BarcelonaOur client is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands.Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers. We offer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated marketsWe are looking for a Spanish speaking HVC/VIP Account Manager to join our commercial team and be a key part of supporting our platform for high value customers. You will be working in a small team dedicated to ensuring player safety is at the heart of everything we do.The role will cover all aspects of account management, operational processes of the HVC/VIP programs, the loyalty and rewards program,



as well as the player lifecycle. You will also work on delivering the objectives and overall strategy of the HVC/VIP program.Main Accountabilities & Responsibilities:Help deliver a world class HVC/VIP loyalty & rewards program, aimed at rewarding the right players at the right time to generate brand loyalty and reduce churn.Build exceptional relationships with high value clients to provide a personalised service and gaming experiences tailored to them, across all products.Introducing a package of benefits for HVC/VIP’s ensuring they receive the best customer service and experience in the industry.Analyses and report on the HVC/VIP segments, identifying player movements and opportunities to retain and generate loyalty.Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements and regulations.Initiate c

📌 Account Manager (España)
🏢 Social You
📍 España