Company DescriptionMeet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D;, Support, and Sales.QualificationsMust have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs),



and successful customer outcomes. Excellent communication and relationship management skills and fluent in English (verbal and written)Swedish or Dutch language skills would be considered a plusResponsible for retention and churn management across the region, contributing to general retention objectivesResponsible for driving adoption and effective utilization of the Success4U programClear communicator with professional presence with empathy and enthusiasmAbility to lead through influence and trustExperience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environmentTechnically literate and familiar with customer engagement technologies, best practices and trendsPrevious experience working within ERP, HCM and/or financial planning software industries is a plus.With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates y

📌 CSM Manager (España)
🏢 UNIT4 Group
📍 España