DescriptionYour Opportunity This role is part of the Global Technical Hub team within the integral Customer Adoption Group and the Technical Account Manager (TAM) will engage with our customers on a technical level while running the lifecycle of success for them.
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They'll proactively conceptualize creative solutions to meet customer’s demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product.
Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.Help customers overcome technical issues by troubleshooting and in-depth analysis.Hands-on technical abilities to help the customer with: installations, configurations, creating custom dashboards, custom queries, set-up alerts/AIOps, deployment automation.Technical Account Management,



Presales or Solution Architecture strongly preferredCloud platform experience, such as AWS, Azure, or Cloud FoundryKnowledge of, or hands-on experience working with basic understanding of programming languages and containerized architecture experience such as Docker, Kubernetes, OpenShift, etc.Understanding of microservice architecture and DevOps practices.
Contribute to internal roadmap sessions to translate them into project plans and timelines.Project Management skills to track, manage and drive customers to agreed-upon timeline with the agreed-upon resourcesAbility to adapt to new tools fast (eg.
Asana, SalesForce, data-lakes, etc.)New Relic, Sumologic, Data Dog, ELK, Prometheus, Splunk, Grafana, etc.)and keep up to date on Customer Success standard methodologies, systems, and trends.Please note that visa sponsorship is not available for this position.We're looking for bold and passionate people to be a p

📌 Remote Technical Account Manager (España)
🏢 New Relic
📍 España