Technical & Field Support Specialist II
Nova Biomedical is seeking a dedicated and technically astute Technical & Field Support Specialist II to join our EMEA Technical Support team. In this hybrid remote and field-based role, you will be the backbone of our customer success in Spain—delivering advanced remote support and hands-on field services for our industry-leading biomedical instrument systems.
If you have a strong background in life sciences, clinical laboratories, or medical devices and excel at solving complex technical problems, this is an exceptional opportunity to make a direct impact on patient care and diagnostic accuracy.

Advanced Technical Support: Provide high-level phone, email, and remote-access support to end-users, troubleshooting complex mechanical, electrical, electronic, software, and networking issues.
Field & Onsite Operations: Execute onsite installations, commissioning, qualifications, calibration, preventative maintenance, and clinical/pharmaceutical validation (including IQ/OQ).
Case Management & CRM: Accurately document customer issues,



troubleshooting steps, and resolutions within our CRM system in full compliance with medical device quality standards.
Partner closely with Commercial, Field Service, and internal engineering teams to coordinate RMAs, service quotes, and customer follow-ups.
Technical Content & Training: Assist in training new specialists and contribute to the creation of medium-to-high complexity technical content, such as FAQs, troubleshooting guides, and field procedures.

Minimum Bachelor of Science (BS) degree in Chemistry, Biology, Medical Technology, Biomedical Engineering, or Electronics (MLT/MT certification is a strong plus).
Experience: 1–4 years of experience in technical support, customer support, or related customer-facing roles, ideally within a clinical, biotechnology, or research laboratory environment.
Digital Literacy: Proficiency with MS Office, Outlook, and Teams; familiarity with CRM systems (such

📌 Technical Support Specialist (España)
🏢 Nova Biomedical
📍 España