Develop relationships with divisional and business unit subject matter experts and product content specialists (PCS).· Coordinate with stakeholders to define and expand data models and attribution for new products and acquisitions.· Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.· Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.Support PIM System Users:· Manage governance operational processes, including Service Desk requests.· Implement governance requests to support the OneAgilent omnichannel data model.· Coordinate cross-functional tasks with content strategists and information architects to improve customer experience.· Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences.· Translate VOC (Voice of Customer)



into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.Create and Deliver User Documentation and Training:· Develop and manage user documentation, including operational and governance process flows and user playbooks.· Create self-serve help tools, such as reference videos and FAQs, to support stakeholders.· Collaborate with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs.Support Data Modeling, Standardization, Cleanup, and Migration/Conversion:· Work with data stewards and PCS to monitor data integrity.· Support future onboarding of data into PIM to support eCommerce, self-serve, business intelligence, other business systems, and external customer/distributor

📌 Content Digital Specialist (España)
🏢 Agilent Technologies
📍 España