This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SMB Account Manager based in Spain.
As an SMB Account Manager, you will take ownership of a portfolio of small and medium-sized business customers following their onboarding journey.
Your mission will be to build strong, long-term relationships and help customers achieve measurable value from their technology solutions.
You’ll act as a trusted advisor, guiding customers through adoption, solving challenges, and identifying opportunities for growth.
The role combines customer success, relationship management, commercial awareness, and consultative selling.
You’ll work closely with internal teams while representing the voice of your customers and ensuring their needs are understood.
The environment is fast-paced and collaborative, with plenty of autonomy and opportunities to learn and develop.
This is a strong opportunity for a customer-focused professional who enjoys building relationships and driving meaningful business outcomes.
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Accountabilities
Manage and develop a portfolio of SMB customers, maintaining ownership of the customer relationship after onboarding.
Conduct regular customer check-ins to assess satisfaction, adoption, and overall success.
Provide customers with guidance, best practices, and practical recommendations to help them maximize the value of their solutions.
Respond to customer questions and concerns across a variety of topics, ensuring issues are addressed promptly and effectively.
Support customers through challenges and act as the primary point of contact for escalations when required.
Identify opportunities for customers to benefit from additional products, upgrades, and partner capabilities, contributing to white-space sales.
Guide customers through contract renewals, including setting expectations and negotiating commercial terms where appropriate.
Act as the voice of the customer internally, sharing feedbac

📌 SMB Account Manager (España)
🏢 Jobgether
📍 España