To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.
WHAT YOU WILL DO
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
Consistently meet the highest service and KPI standards of the department
Establish and maintain relationships to build a portfolio of relevant customers
Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
Previous experience in customer service within (luxury) retail or relevant customer-facing roles
Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
Familiarity with customer communication and e-commerce-related technology
Good computer skills, especially MS Office
Conscientiousness when handling customer data
Flexibility, resilience, and the ability to work as part of a team
Native-level proficiency in Chinese (written and spoken)



and excellent English skills; additional languages are a plus
WHAT WE OFFER
Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
Mobile office with up to 20% of your total contracted hours (job and position permitting)
10 days/year of mobile office abroad in EU-countries (job and position permitting)
Language & e-learning courses
Staff discount of up to 30%
Versátil remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
Discounted membership for selected sports platforms & gyms
Private health insurance
Access to LinkedIn Learning
Individual support on mental health & well-being
Social Day
Employee Share Purchase Plan
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our

📌 Customer Care Specialist (Barcelona)
🏢 MR PORTER
📍 Barcelona