About Gelato
Gelato has created the world's largest general network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.
At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener.
With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.




What You Will Be Doing
As Senior Operations Manager, you will own the performance and development of Gelato's production partner network across Europe.
This is a data-driven role for someone who likes to understand how complex systems work, identify where performance can improve, and build scalable solutions through data, automation, and technology. You will work across partner selection, onboarding, performance, capacity, quality, speed, and selection, using GelatoConnect as the backbone for how the network operates and scales.
You will work closely with Product, Engineering, Commercial, Procurement, and Supply Chain teams to turn operational insight into better systems, tools, and decisions.
Use production, quality, availability, and delivery data to identify performance gaps, patterns, root causes, and opportunities across the network
Build dashboards, workflows, frameworks, and operating mechanisms tha

📌 Senior Operations Manager, Partner Network (Madrid)
🏢 Gelato
📍 Madrid