This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager, Tooling based in Spain.
As a CX Operations Manager, Tooling, you will own and improve the platforms that power customer experience operations across support and customer success.
You’ll work hands-on with tools such as Zendesk, Vitally, and their integrations, ensuring they remain reliable, scalable, and easy for teams to use.
The role combines platform administration, workflow automation, AI-enabled tooling, and continuous operational improvement.
You’ll take initiatives from initial scoping through implementation, testing, rollout, documentation, and ongoing ownership.
Your work will directly reduce manual effort, improve workflows, and help customer-facing teams operate more effectively.
You’ll collaborate closely with operations, enablement, engineering, product, data, and frontline teams in a distributed, asynchronous environment.




This is an autonomous role for someone who enjoys solving complex operational problems and turning technology into practical improvements.
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Accountabilities
Administer and maintain Zendesk, Vitally, and related customer experience platforms, including configuration, access management, integrations, and operational health.
Own the intake, prioritization, triage, and delivery of tooling requests from internal customer experience teams.
Design, configure, and maintain triggers, automations, workflows, and data flows that reduce manual work and improve operational reliability.
Build and manage integrations using APIs, webhooks, low-code tools, and other appropriate technologies.
Identify opportunities for automation by analyzing workflow friction, operational data, platform usage, and feedback from frontline teams.
Support AI-enabled customer experience workflows, including agent assistance, routing, triage, intake automation, and knowledge-backed tools.
Test and validate platform chan

📌 CX Operations Manager, Tooling (España)
🏢 Jobgether
📍 España