Your role at DynatraceAs a Lead Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace's highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. You will be a point of contact and resource for other Technical Account Managers which include coaching, mentoring, and providing feedback. These duties will also expand into partnering with other CSE's and customers to ensure success with Dynatrace Solutions.Responsibilities and DutiesCoach, Mentor, and provide feedback on an ongoing basis to other CSE's while providing tactical recommendationsConstantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core ValuesProvide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product,



and foster growth of the customer's footprintBe the customer's advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirementsFunction as a frontline technical resource for "best practice" and informal customer questionsEngage and review with customer support as a customer advocate to ensure speedy resolution of customer issuesEngage with Product management as the customer advocate on product roadmap discussionsParticipate and prepare for Monthly and Quarterly Business Reviews with customersMaintain current functional and technical knowledge of Dynatrace products and servicesHelp to document best practices in developing and using DynatracePartners with support engineers, PM, and R&D; to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the cus

📌 Lead Customer Success Engineer (Cataluña)
🏢 Dynatrace
📍 Cataluña