Looking for
Someone who can sit with a bank's operations team, learn how they actually work, and get our AI agents doing that work. You will own each deployment from the first scoping call through go-live and the months after it.
About Triple
Triple is building the intelligence layer for financial services. From our roots in merchant transaction data, we've expanded to solve one of the industry's biggest challenges: dispute and fraud management. We are deploying AI agents to fully automate these workflows for top-tier card issuers.
With $10M in funding and a integral footprint spanning over 60 banks and fintechs (including Airwallex, Qonto, N26, and Trade Republic), we are a fast-moving, experienced team. Join us to help shape the future of banking operations.
What you will do
Own each AI agent deployment at a bank, from scoping through go-live and the tuning after it
Learn how the bank's team works today, case by case, then decide what the agents take over
Configure agent behavior to each bank's own policies, thresholds, and exceptions




Set the success metrics with the client before go-live, then report against them
Get their team using the agents day to day, and stay the person they call when something breaks
Tell product and engineering what these teams keep asking for
What you need
4+ years in technical delivery, solutions engineering, or client-facing implementation, in fintech or financial services
English proficiency required
Experience with payments operations, disputes, or chargeback workflows
Technical fluency: you can read code, follow an API spec, and work directly with engineers
Comfort in front of clients: you can run a working session with a bank's operations team
Experience taking a project through a bank's security, compliance, and procurement teams
Experience defining delivery metrics with a client and tracking them to the end
Judgment about what to configure for one client and what belongs in the product
Ownership mindset: you run the deployment end

📌 AI Delivery Lead (Castro)
🏢 Triple
📍 Castro