Job Req ID: 28439About Supermicro:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the general marketplace.Job Summary:Supermicro is looking for a Service Engineer to provide remote support in the Avenida Ribera Baja area of Álava, Spain, for the customer CoreWeave,



with a combination of dedicated support and helpdesk support.Qualifications:On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times; Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times, and delivering and driving to meet SMCs Service Level Agreement (SLA); Ensure escalation situations are managed and corrected quickly and professionally; Provide 2nd line supportto the reseller/distributors in all aspects of customer support; Work with Technical Account Manager, Service Manager, and Product Manager to define service programs; Provide and contribute information such as fault triage and training materials; Run tests and simulations at our facility to assist with problem-solving; Travel to the field to train and or resolve customer issues; Train new service engineers; Able to work under Technical Account Manager direction and take ownership of customer base; Demonstrate ability to be self-suffic

📌 Service Engineer (Cataluña)
🏢 Supermicro
📍 Cataluña