Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.Get in charge with WallboxThe roleThe Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.You willMonitoring service team ticket,



L1 support and adviseShare best practices and coach the teamConstant improvement and maintaining of the internal systemIdentify locks that require follow-up or investigationDevelop interdepartmental communication waysEnsure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT supportDirect the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient servicesProduct and process training, support with L1 onboardingSupport key account partners on a daily basisRequirementsEmbedded systems knowledge. Able to connect remotely to them and get the system locksAnalytic visionTicketing and reporting systems knowledge, Salesforce, Jira,...Incident ManagementExcellent interpersonal skillsGood practice management for quality of service deliveryAvailability to travel based on bu

📌 Technical Support (Cataluña)
🏢 Wallbox
📍 Cataluña