Spanish Speaking Player Support Specialist

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Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As we continue to expand our footprint, we are proud to connect professionals with exceptional career opportunities, including the most sought-after jobs in Bulgaria.

Job Overview
We are seeking a passionate gaming enthusiast to join our team in Sofia for a Spanish Speaking Player Support Specialist position in Bulgaria. This role is perfect for those looking to immerse themselves in the high-energy Gaming & Esports sector while enjoying a professional, growth-oriented environment.

Key Responsibilities

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- Provide high-quality technical and account support to players via chat, email, and social media channels
- Ensure an exceptional user experience by resolving game-related inquiries with accuracy and speed




- Represent the company brand with enthusiasm and professionalism within the competitive Gaming & Esports community
- Stay updated on the latest game releases, patches, and competitive tournaments to better assist our player base
- Collaborate with internal teams to identify emerging trends or technical issues within the gaming platform
- Promote a positive and inclusive environment for general gamers through empathetic communication
- Contribute to the internal knowledge base to improve support workflows and documentation

Requirements

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- Native or fluent Spanish (spoken and written)
- Strong command of the English language for professional collaboration
- Genuine passion for the Gaming & Esports industry and its ecosystem
- Valid EU passport (mandatory)
- Excellent problem-solving skills and an aptitude for troubleshooting technical issues
- Previous experience in a customer service or suppo

📌 Spanish Speaking Player Support Specialist (España)
🏢 Mercier Consultancy MD
📍 España