Our people are our greatest strength. We are a integral team of colleagues who collaborate to move forward together and exceed our customers’ expectations.

As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers.

Based near Villefranche, France or Barcelona, Spain.

Tasks:
What will you do?

Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
- Communicating with customers and colleagues across different countries.
- Processing and managing customer orders.
- Providing updates on order status, shipments, and deliveries.
- Working closely with Supply Chain, Logistics, Production, and Sales teams.
- Supporting quotation requests and customer enquiries.
- Maintaining accurate customer records and documentation.

Requirements:
What are we looking for?

We're looking for an experienced,



customer-focused professional who thrives in a fast-paced international environment and enjoys working across the Supply Chain.

Experience
- At least 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
- Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
- Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams.
- Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.

Skills & Knowledge
- Strong communication skills in French and English (written and spoken) are essential.
- Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
- Solid understanding of customer service processes within a supply chain and logistics environment.
- Ability to manage multiple priorities while maintainin

📌 Customer Service Representative with French (Barcelona)
🏢 Quaker Houghton
📍 Barcelona