Madrid, Madrid

Job Summary

The Track Lead for Support & Operations is pivotal in driving operational excellence within the organization. This role focuses on continuous improvement, problem-solving, and meeting client Service Level Agreements (SLAs). As a leader, you will empower teams through effective management while ensuring high-quality support aligned with client expectations.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Lan/Wan Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning.

2. Analyze Client Requirements And Oversee The Support TeamâS Performance In Meeting Client Expectations, Leveraging Data-Driven Insights To Drive Service Improvements In Lan/Wan Operations.

3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Utilizing Best Practices In Lan/Wan Support Methodologies.

4. Innovate And Implement New Ideas For Process Development In Lan/Wan Environments,



Contributing To Overall Organizational Progress And Efficiency.

5. Provide Tailored Solutions That Meet Customer Needs In The Context Of Lan/Wan Infrastructure, Driving Business Results Through Effective Problem Resolution And Service Delivery.

Skill Requirements

1. Proficiency in Data - LAN/WAN technologies with a solid understanding of operational management principles.

2. Strong problem-solving skills and the ability to analyze and optimize business processes.

3. Excellent communication and interpersonal skills for effective team leadership and client interaction.

4. Familiarity with management reporting tools and techniques to enhance operational transparency.

5. Excellent hands-on experience on the following products:
6. Cisco Catalyst 6500 and other Catalyst Series switches

7. Cisco Nexus 7K/5K/2K Series of switches

8. Cisco Routers 3800, 3900, 7600 Series

9. Cisco IOS Software

10. Wireless LAN technologies � C

📌 Track Lead (Madrid)
🏢 HCLTech
📍 Madrid