Job Description

Position Purpose

Avanade is accelerating the growth and evolution of its Managed Services business across Applications, Infrastructure, Cloud and Digital Operations. As part of this ambition, we are looking for a Managed Services Solution Architectwith strong deal shaping, service model design and strategic transformation capabilities.

The role requires strong customer-facing skills, executive communication, commercial awareness and the ability to translate complex technical and operational concepts into clear business value for clients.

Key Responsibilities

The Managed Services Solution Architect will be accountable for shaping and developing Managed Services solutions across new opportunities and existing client accounts. Responsibilities will include:
- Lead the end-to-end shaping of Managed Services opportunities, from early qualification and discovery to proposal development, commercial modelling and contract support.
- Work with Sales, Account Leadership, Delivery,



Finance and Offshore/Nearshore Delivery Centers to design solutions that are operationally robust, commercially competitive and aligned with Avanade’s delivery capabilities.
- Interpret explicit and implicit client requirements, identifying business drivers, operational pain points, service integration needs, risks and transformation opportunities.
- Design next-generation Managed Services operating modelsacross Applications, Infrastructure, Cloud, Workplace, Security and Service Management domains.
- Define service models that include governance, roles and responsibilities, SLAs/XLAs, KPIs, service integration, transition approach, delivery locations, automation opportunities and continuous improvement mechanisms.- Support the transition from reactive service models to proactive,predictiveandincreasinglyautonomous service operations, ensuring that AI adoption is measurable, governed and aligned with business outcomes.
- Develop clear and compelling value propositions, business

📌 Regional Managed Services Lead (Madrid)
🏢 Avanade
📍 Madrid