PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- We are searching for people who can operate & grow in a multinational environment bringing skills and passion to a challenging and constantly evolving industry. The scope is to offer best in class service to adidas strategic partners, while establishing the most efficient and effective framework for enhanced collaboration, all in accordance with adidas Group guidelines, policies & strategy.
- As people managers, ensuring a reliable and professional people management implementing and performing a disciplinary, functional & inspiring leadership of the assigned team.

KEY RESPONSIBILITIES:
- People Management
- Promote a high-performance culture by communicating and monitoring clear expectations.
- Set up individual targets, encourage the employees to work independently to be able to fully meet the requirements.
- Fill vacant positions in the team in alignment with the Senior Manager Account Operations.
- Assess performance and skills of team members as part of the performance evaluation.




- Provide & offer regular feedback meetings for your Direct Reports.
- Develop the team’s functional and social competencies.
- Identify talents and support them on personal development possibilities.
- Fulfil the duty of caring for team members (working hours, absence management etc) complying with the regulations for health and safety.
- Ensure compliance with employee-related adidas guidelines, policies & legal requirements.
- Measure team & individual progress on defined KPIs & follow up with mitigation action plans when needed.
- Have a strong understanding of all operational and commercial areas, ensuring excellent customer service and enhancing customer satisfaction.
- Embrace the cluster’s priorities and focus on the zone’s initiatives & specificities.
- Act as first point of contact for the Commercial team regarding the operational business.
- Actively challenge working methods and practices. Propose and implement practical

📌 Account Operations Manager (Zaragoza)
🏢 Adidas
📍 Zaragoza