Business Process Manager - eCommerce & ERP IntegrationThe Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a general eCommerce platform with multiple ERP systems.The role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations.Key ResponsibilitiesIntegration & Solution AlignmentTranslate business requirements into process and data modelsCollaborate with integration and technical teams to ensure proper implementationValidate integration flows, including:Orders, payments, invoicingProduct, pricing, and promotionsInventory and availabilityCustomer and master dataOrder fulfillment trackingEnsure consistency in integration standards and data modelsStakeholder & Requirements ManagementAct as the main interface between business and IT teamsFacilitate workshops to gather and prioritize requirementsManage scope, dependencies, and change requestsGovernance,



Quality & ComplianceDefine and enforce process and integration governanceEnsure compliance with financial, tax, and data regulationsDefine acceptance criteria and support testing phases (SIT/UAT)Maintain up-to-date documentationContinuous Improvement & OperationsMonitor process performance and KPIs (accuracy, lead time, error rates)Identify automation and optimization opportunitiesSupport incident and problem managementDrive continuous improvement initiativesRequired SkillsBusiness & Process SkillsStrong understanding of end-to-end eCommerce processesAbility to balance global standards with local needsAnalytical and problem-solving skillsTechnical KnowledgeUnderstanding of integration concepts: APIs, REST/SOAP, middlewareKnowledge of ERP systems (SAP or similar)Ability to work with technical teams without being a developerCommunication & CollaborationStrong communication and facilitation skillsAbility to work with cross-functional teamsAbility to influence stakeholders

📌 Business Process Manager (Cataluña)
🏢 Approach People Recruitment
📍 Cataluña