Technical & Field Support Specialist II
Location: Madrid, Spain (Remote / Field-based)

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About the Role

Nova Biomedical is seeking a dedicated and technically astute Technical & Field Support Specialist II to join our EMEA Technical Support team. In this hybrid remote and field-based role, you will be the backbone of our customer success in Spain—delivering advanced remote support and hands-on field services for our industry-leading biomedical instrument systems.
If you have a strong background in life sciences, clinical laboratories, or medical devices and excel at solving complex technical problems, this is an exceptional opportunity to make a direct impact on patient care and diagnostic accuracy.

Key Responsibilities
- Advanced Technical Support: Provide high-level phone, email, and remote-access support to end-users, troubleshooting complex mechanical, electrical, electronic, software, and networking issues.




- Field & Onsite Operations: Execute onsite installations, commissioning, qualifications, calibration, preventative maintenance, and clinical/pharmaceutical validation (including IQ/OQ).
- Escalation Leadership: Serve as a key technical resource and escalation point for Level I specialists, diagnosing issues that require deep product expertise.
- Case Management & CRM: Accurately document customer issues, troubleshooting steps, and resolutions within our CRM system in full compliance with medical device quality standards.
- Cross-Functional Collaboration: Partner closely with Commercial, Field Service, and internal engineering teams to coordinate RMAs, service quotes, and customer follow-ups.
- Technical Content & Training: Assist in training new specialists and contribute to the creation of medium-to-high complexity technical content, such as FAQs, troubleshooting guides, and field procedures.

What We Are Looking For (

📌 Technical Support Specialist (España)
🏢 Nova Biomedical
📍 España