About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. ð Powering Real Work The roleAs a Contact Centre Product Owner, you will play a pivotal role in shaping the future of how Perk supports customers across the globe. You will own the contact centre technology for General support operation, serving 1bn worth of travel 24/7You will lead a team of Tooling Engineers and Systems Admins, responsible for owning and evolving the tooling ecosystem that powers our global customer care organization. From managing Zendesk to building custom apps and integrating automation tools,
your mission is to unlock efficiency, reduce friction, and enable our agents to shine.What You Will DoAct as the product driver for the global Customer Care tooling ecosystem, empowering 1,000+ agents who serve over 300,000 customers annually.Own and evolve the end-to-end tooling stack, including Zendesk (Support, Talk, Messaging, Explore), Ultimate AI, Zapier, Make.com, Airtable, Slack Apps, and Google Workspace.Treat the tooling ecosystem as a product with a roadmap, vision, and measurable impact, balancing short-term needs with long-term scalability.Shape the future of customer care technology, contributing to strategic planning and ensuring Perk stays at the cutting edge of support tooling, automation, and AI.A Data Driven / informed operator, you use Data to make decisions and asses the impact your team is having on operations.A strong understanding of Zendesk, Freshdesk or intercom and its ecosys
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