We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Work Mode: On-Site
Employment Type: B2B/ Freelance Contract
Location: Barcelona, Spain

Job Responsibilities:
Provide Level 1 desktop support for hardware, software, and network-related issues
Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
Install, configure, and maintain desktops, laptops, and peripheral devices
Support printers, scanners, and other end-user equipment
Handle password resets and basic Active Directory tasks
Configure email accounts and assist with VPN connectivity
Log, track, and update incidents in the ticketing system




Escalate complex technical issues to Level 2/Level 3 teams
Ensure timely resolution in line with SLA requirements

️ Required Skills & Experience:
~1–3 years of experience in Desktop Support / IT Support
~ Strong knowledge of Windows 10/11 environment
~ Basic understanding of networking concepts (IP, DNS, DHCP)
~ Experience with Active Directory and user account management
~ Good troubleshooting and problem-solving skills
~ Strong communication and customer service skills
~ Ability to work independently in an on-site environment

📌 IT Knowledge Engineer (Zaragoza)
🏢 Sharp Brains Solutions
📍 Zaragoza