Spain (3 days working from the office and 2 days working from home)Role PurposeThe Patient Services Disease Group Director will shape and steer the strategic vision, design, and execution of Patient Services across multiple therapeutic areas and products.
The role ensures a harmonized, high‐quality patient experience across the full patient journey — from diagnosis to long‐term management — while driving operational excellence, innovation, and compliance globally and locally.Key ResponsibilitiesLead the strategic direction and operating model for Patient Services across several therapeutic areas and products, ensuring scalability, excellence, and continuous improvement.Oversee the design and execution of end‐to‐end patient services, ensuring alignment with patient needs, regulatory expectations, and business priorities.Partner closely with general functions — including Marketing, Patient Advocacy, Medical, Access, and cross‐functional operations — to ensure integration of strategies.Collaborate with country PSP Leads, Medical Affairs,



and Commercial teams to secure effective and compliant implementation of international strategies.Drive launch readiness and lifecycle support across therapeutic areas by embedding best‐in‐class patient service models.Identify insights, gaps, and opportunities for innovation to elevate patient experience and optimize operational performance.Accountability, KPIs & Performance ManagementEstablish clear KPIs across therapeutic areas and countries to measure effectiveness, quality, and impact of Patient Services.Ensure accountability for country performance through performance dashboards and structured follow‐up.Drive harmonization of Patient Service Programs across EUCAN, International & Japan.Profile & Experience12-15 years of experience in biopharma, patient services, PSPs, or related strategic roles.Bachelor's degree in a relevant scientific, healthcare, or life‐sciences field.Strong experience collaborating with global functions and co

📌 Support Service Manager (Barcelona)
🏢 Alexion Pharmaceuticals
📍 Barcelona