Job Requisition ID #26WD98836Technical Support SpecialistAutodesk Forma connects the office, trailer, and field so customers can move through each phase of a building's lifecycle, from design and pre-construction to construction, turnover, and operations, with solutions including Forma Build, Forma Data Management, BuildingConnected Pro, and Forma Takeoff.
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General contractors, subcontractors, and owners around the world rely on Forma to win more work, enhance collaboration, accelerate decision-making, reduce risk, and improve overall project outcomes.The Digital Support Technical Support Specialist is responsible for Tier II technical investigations, advanced troubleshooting, customer communication, defect validation, and technical issue resolution across Autodesk Forma products.
This role partners closely with Engineering, Product, Customer Success,



and frontline Support teams to resolve complex customer issues while contributing to knowledge development and continuous improvement initiatives across the support organization.Work Schedule & Coverage RequirementsWork Schedule: Monday through Friday, 8:00 AM to 5:00 PM Central European Time (CET/CEST).On-Call Participation: Participation in a rotating on-call program, including weekend and holiday coverage, is required to support critical customer escalations, production incidents, and business continuity needs.ResponsibilitiesCase Investigation & TroubleshootingInvestigate, troubleshoot, and debug complex customer issues across cloud-based, web, and mobile applications, including root cause identification where appropriate.Identify product defects and workflow gaps, and provide clear reproduction steps and supporting evidence for Engineering investigations.Maintain accurate case documentation and validate engineering fixes prior to resolution.Customer Communication & Advoc

📌 Technical Support Specialist (Barcelona)
🏢 Autodesk
📍 Barcelona