Data AnalystCategory Data, Analytics & StrategyLocation Barcelona, SpainJob ID R025677widget RegularCraft:Data, Analytics & StrategyJob Description:We're looking for a talented and proactive Data Analyst to help shape the future of Player Support at King. In this role, you'll play a critical part in understanding how millions of players engage with our games and services, while providing insights that drive meaningful improvements across our support and game operations.If you’re passionate about transforming data into clear actions, collaborating with diverse stakeholders, and having a real impact on the player experience, this is your opportunity.Your Role Within Our KingdomAs our Data Analyst in Player Support, you’ll be embedded in a fun, dynamic and fast-paced environment. Monitor, analyze, and report on daily player message inflow across channels (including Zendesk and Sprinklr), identifying volume spikes, sentiment changes, trending issues, and emerging opportunities.Design and manage recurring and ad-hoc reporting for Player Support and Game teams,



supporting visibility into KPIs such as ticket deflection, automation success rate, contact reasons, or satisfaction scores.Define and evaluate AB tests across player-facing features or support optimizations, ensuring rigorous experiment design and insightful results interpretation.Translate business questions into data-driven analyses and dashboards that guide decision-making.Contribute to OKRs, business reviews, and strategic planning through a data lens.Be a go-to person for data interpretation and help foster a culture of curiosity and continuous learning.Technical SkillsProficiency in SQL (you write complex queries comfortably and efficiently).Experience with Python or R for statistical analysis and data modeling.Ability to design clean and intuitive dashboards using tools like Looker or equivalent BI platforms.Familiarity with Sprinklr for social data analysis is a plus.Experience with BigQuery, Google Cloud

📌 Data Analyst (Barcelona)
🏢 King Digital Entertainment
📍 Barcelona