15 ago
|
Infotree Global Solutions
|
España
15 ago
Infotree Global Solutions
España
Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid . Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Work directly with ETAC and Engineering to get customer issues resolved
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Have a thorough understanding of software release and bug cycles
Ability to collaborate with high-performing internal and outsourced teams
Well versed with GoogleSuite and MS Office applications
Knowledge and experience in network/Cybersecurity industry a plus
English level of B2+
Infotree Integral Solutions
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
📌 IT Support Engineer {FULLY REMOTE} (España)
🏢 Infotree Global Solutions
📍 España