Job DescriptionPrinciple Duties/Responsibilities:Support Ongoing Initiatives:· Act as a subject matter expert (SME) to onboard new divisions and products into PIM.· Develop relationships with divisional and business unit subject matter experts and product content specialists (PCS).· Coordinate with stakeholders to define and expand data models and attribution for new products and acquisitions.· Work with PCS to expand product and classification hierarchies to reflect NPIs, business acquisitions, and divisional consolidations.· Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.· Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.Support PIM System Users:· Manage governance operational processes,



including Service Desk requests.· Implement governance requests to support the OneAgilent omnichannel data model.· Coordinate cross-functional tasks with content strategists and information architects to improve customer experience.· Empower the localization team to operationalize translation processes.· Drive continuous initiatives to improve the operational efficiency of PIM.· Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences.· Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.Create and Deliver User Documentation and Training:· Develop and manage user documentation, including operational and governance process flows and user playbooks.· Onboard and train new PIM users.· Create self-serve help tools, such as reference videos and F

📌 Digital Platform Analyst (Barcelona)
🏢 Agilent Technologies
📍 Barcelona