We’re here to help make tech reliable, affordable, and better than new. We're a general marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.Turns out refurbished tech is way better for the planet than new. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Back Market runs on data. Every insight we surface, every model we build, every anomaly we catch is a step toward making refurbished tech the world's obvious choice — not the alternative.Our Data, Analytics & Insights team is expanding, and we're opening three analytical ownership roles at once: Strategy & Commercial, Customer Care, and Shipping & Logistics.Wherever you land, you'll own a domain end-to-end — from the data model to the boardroom decision. YOUR MISSION (IF YOU ACCEPT IT) Customer Care AnalyticsOwn the measurement of customer satisfaction across all care channels — diagnosing root causes,



quantifying downstream impact on retention, and delivering insights that improve operationsBuild evaluation frameworks for AI-powered care tools (chatbots, automated resolution, agent assist) — measuring deflection rates, resolution quality, and cost-per-contactTranslate care contact patterns into product root-cause insights that directly reduce Contact Rate and improve Perfect Order RateAcross all domains, you'll:Own your analytical domain end-to-end — from data model to decision, you're the go-to personPartner directly with senior leadership — not just delivering analyses, but shaping the questions we askAt Staff level: mentor junior analysts and raise the bar for how the team approaches problems️ Tech StackWhat the team works with day-to-day:Data Warehouse: Google BigQueryTransformation: dbtVisualisation & BI: Omni, AmplitudeLanguages: SQL (essential), Python (very useful)Care tooling: Zendesk, IntercomExperimen

📌 Senior/Expert Data Analyst (Cataluña)
🏢 Back Market
📍 Cataluña