Job PurposeThe Cloud Systems & Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA.The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors, and design new operational business processes. They will work with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations. Other project-oriented duties may be assigned as needed.The Process Analyst should be able to analyze existing processes to reduce errors and breakdowns and improve quality. Process analysts also work on quality improvement projects and document business processes.The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +).



The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe.Identify process gaps and propose improvements to enhance operational performance.Provide insights and recommendations based on operational data.Act as a liaison between business operations and IT/platform teams.Knowledge, Skills, and ExperienceStrong analytical and problem-solving abilitiesAbility to work independently with ownershipStrong organizational and prioritization skills in high-pressure environmentsExcellent communication and stakeholder managementCustomer-oriented mindset with focus on service qualityUnderstanding of eCommerce and Cloud business modelsKnowledge of IT software / services / SaaS industryFamiliarity with:Freshdesk)Process documentation and improvement toolsData analysis (Excel, reporting tools, etc.)Experience with SAP and Microsoft Office tools is a plus.Understanding of vendor ec

📌 Cloud Marketplace And Process Analyst (Cataluña)
🏢 TD Synnex
📍 Cataluña