One of the world's top-ranked cryptocurrency exchanges, we support over 50 million registered users across more than 100 countries — from spot and derivatives trading to structured wealth management. We are hiring a Head of Operations to build and lead the operational function for a regulated business at a formative stage of growth. This role exists to build a strong operational foundation, put scalable processes and controls in place, and ensure the business is equipped to operate in line with regulatory expectations from day one. Reporting into senior leadership, this person will play a critical role in shaping how the business runs, manages risk, and scales sustainably.
The successful candidate must be willing to relocate to Gibraltar independently — no relocation support is provided. Eligibility for local regulatory approval is required.
Lead the operations function end to end, building clear processes and controls that improve efficiency, consistency, and oversight.
Design and implement operating procedures that meet regulatory and governance requirements,



while working closely with Compliance, Risk, and other stakeholders to keep operations aligned with the firm's control framework.
Oversee core operational workflows and identify process gaps, turning them into structured improvements that make the business more scalable and resilient.
Provide clear management reporting on operational performance, risk points, and enhancements, while helping build an operating model that supports growth in a regulated environment.
You have strong operations experience and have owned processes, controls, or workflow improvements in a regulated environment, working cross-functionally with Compliance, Risk, or similar teams.
Willing to relocate to Gibraltar or Spain (within 30 miles) independently, and eligible for any required local regulatory approval.
Experience in digital assets, financial services, or another regulated sector with complex operational requirements.
Familiarit

📌 Operations Director (Bilbao)
🏢 Confidential
📍 Bilbao