Our client is a major European public sector institution responsible for regional development, economic cohesion and investment programmes across multiple countries and regions. Its mission is to promote balanced economic growth, social inclusion, territorial cohesion and sustainable development through the management and implementation of large-scale funding and policy initiatives.

Our client is now seeking an experienced professional to support the delivery, adoption, and continuous improvement of Digital Workplace solutions across the organization. The successful candidate will provide project management, ICT guidance, stakeholder engagement, user support, training and communication activities aimed at enhancing collaborative working through Microsoft 365 technologies, including SharePoint Online, Microsoft Teams and associated digital workplace services.

Key Responsibilities

- Provide project management, ICT guidance and support for Digital Workplace initiatives.
- Promote collaborative working through SharePoint Online, Microsoft Teams, Teams chat and connected real-time working solutions.
- Engage with business stakeholders and users to introduce, support and drive the adoption of digital solutions through structured migration and change management activities.
- Organize and deliver demonstrations, presentations, seminars, training sessions and train-the-trainer activities.
- Develop user documentation, guidance materials, knowledge base content and instructional videos.
- Provide aftercare support, user coaching and drop-in support sessions following solution deployment.
- Administer training courses through a Learning Management System (LMS), including reporting, analytics and KPI tracking.
- Extract,



analyze and present adoption metrics and stakeholder reporting data.
- Liaise with project teams, IT teams, support services, business analysts, developers and other stakeholders to ensure effective collaboration and issue resolution.
- Support incident and change management activities using ServiceNow, Jira and Confluence.
- Contribute to the design, development and maintenance of procedures, records, archives and information management systems.
- Identify business requirements and prepare functional and technical specifications related to content, records and information management solutions.
- Create stakeholder maps and ensure effective coordination with all relevant project teams.
- Contribute to the coordination of the client's Guidance Team in alignment with the responsible official.
- Manage stakeholder communication and resolve issues and complaints in a timely and professional manner.
- Provide guidance, coaching and training to administrators and end users.
- Support the evaluation and testing of Digital Workplace components and produce related technical documentation.
- Coordinate with teams responsible for Wiki sites and collaborative platforms.
- Contribute to communication, awareness and adoption activities supporting digital initiatives.
- Maintain and update internal documentation and communication materials.




- Identify services and improvements required to enhance stakeholder satisfaction.
- Translate communication objectives into concrete strategies, activities and deliverables and oversee their implementation.
- Contribute to the management and follow-up of incidents, service requests and user support activities.
- Design, organize and manage user documentation, information system training and e-learning activities.

Required Skills and Experience

- Excellent knowledge of Windows-based user environments.
- Excellent knowledge of large-scale Digital Workplace administration, including operational monitoring and change management.
- Very good knowledge of Microsoft 365 administration and application management, including SharePoint Online and Microsoft Teams.
- Good understanding of network principles and technologies.
- Experience using Atlassian tools, including Jira and Confluence.
- Experience with Microsoft Office tools, particularly PowerPoint.
- Proven experience in customer relationship management and driving the adoption of digital solutions.
- Proven experience providing user guidance, end-user assistance and information system support.
- Experience preparing and delivering training courses for information systems.
- Knowledge of adoption dashboards, reporting tools and KPI monitoring.
- Strong analytical, organizational and problem-solving skills.
- Excellent written and verbal communication skills in English and French.
- Ability to deliver presentations, workshops and training sessions in both English and French.
- Good overall IT skills and ability to work effectively with multidisciplinary teams.

📌 It training and support consultant (España)
🏢 Unisys
📍 España