Experteer Overview
In this role you provide world-class support for Enterprise eTime and Workforce Manager, acting as a trusted advisor to clients.

You’ll collaborate with Global Tech, Implementation and Customer Success teams to resolve issues and guide customers in using their systems effectively.

You communicate clearly, analyze client needs, and deliver timely solutions or workarounds, ensuring satisfaction and alignment with client expectations.

This position offers the chance to influence service delivery, contribute to knowledge base improvements, and support clients at scale within a values-driven, customer-focused culture.

Compensaciones / Beneficios
• Interpret client needs through discovery and analysis
• Provide timely solutions or workarounds when permanent fixes aren’t available
• Monitor services to ensure agreed standards and identify improvement opportunities
• Enhance client expertise by showing how products meet needs and highlighting value




• Collaborate with internal teams to ensure seamless service delivery
• Answer client questions and propose best resolution approach
• Contribute to team knowledge and process improvements

Responsabilidades
• Experience providing remote technical support to clients
• Strong problem-solving skills and organizational/time-management abilities
• Curiosity and quick learner with a proactive approach
• Naturally helpful and client-focused, seeking the best solution
• Team player who contributes to process and knowledge improvements

Requisitos principales
• team collaboration
• ownership culture
• philanthropic Foundation support
• pursuit of equality and equity
• values-driven culture
• general reach and learning environment

📌 Technical Support consultant (España)
🏢 Adp - Automatic Data Processing
📍 España