Experteer Overview
As Quality Coordinator at Glovo, you will lead and harmonize the regional QA framework across BPO hubs, transforming auditing into a proactive, data-driven quality engine.

You’ll align cross-border operations with regional strategy, building scalable processes that boost customer satisfaction and SLA compliance.

You’ll drive continuous improvement through root-cause analyses and structured calibration with multiple partners.

This role offers impact at scale by embedding quality into recruitment, onboarding, and coaching, while collaborating with regional leaders to sustain high standards.

Compensaciones / Ventajas
• Own end-to-end quality framework and audit strategy across BPO hubs, ensuring global alignment and scalability
• Lead root-cause analyses to identify process gaps and launch improvement initiatives
• Establish closed-loop quality by feeding audit insights into recruitment, onboarding, and coaching




• Coordinate cross-site calibration sessions to minimize scoring variance and ensure consistent standards
• Collaborate with Regional Service Delivery Heads, Training leads, and external BPO managers to align priorities and initiatives
• Extract, query, and analyze raw transaction and audit data using SQL to derive actionable insights and leading indicators of quality

Responsabilidades
• 3 to 5 years in Quality Operations within fast-paced, tech-driven customer service, hospitality, or BPO environments
• Lean Six Sigma Yellow or Green Belt or equivalent process-improvement training
• Project management capability (PMP or equivalent) to manage multi-month initiatives
• Vendor governance and risk modeling experience; ability to spot defects via leading indicators
• Bilingual fluency in English and Spanish (Portuguese a plus)

Requisitos principales
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📌 Sr Quality Coordinator - Marketplace Experience (España)
🏢 Glovo
📍 España