We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing.
As part of a global agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide.
Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading general creative events agency, across 2 countries. This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.Drive operational excellence, ensure consistent high-quality event delivery, manage P&L;, optimize processes, and maintain compliance across both countriesTeam Leadership: foster high-performance culture focused on accountability, collaboration, and continuous improvement across the regionChange Management: Lead transformation initiatives (process harmonization, new tools, AI adoption)



and drive organizational change to improve efficiency and operational maturityClient Relationship: Serve as senior escalation point for major clients; act as trusted creative advisor and strategic partnerExternal Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media, industry associations, influencers, and thought leaders to enhance market visibilityGlobal Collaboration: Partner with cross-functional teams and international peers to align on global standards, best practices, and multi-market project deliveryOperational efficiency and project delivery qualityEmployee engagement and client satisfaction and profitabilityWhat Were Looking For:10+ years in event agency operations/productionFluent in Spanish, English, and Italian is a plusProven experience managing large multi-layered teams across multiple countriesStrong stakeholder management and external communication s

📌 Senior Operation Manager Meetings (Barcelona)
🏢 American Express Global Business Travel (Gbt)
📍 Barcelona