The job based on United Arab Emirates - Abu Dhabi

JOB PURPOSE/SUMMARY:
The Key Account Lead is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Aerotech’s financial long-term targets. The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement to foster successful long-term partnerships.

Key Account Lead may be responsible for a larger and more complex portfolio of customer accounts compared to the junior key accounts managers. They may handle high-value or strategic accounts that require special attention.

Lastly, they may also be requested to provide mentoring/coaching to junior accounts managers to help them further develop their skills and knowledge to successfully manage customer accounts.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1.Account Management (25% of time)
Manage and oversee assigned key accounts,



taking full responsibility for their performance, profitability, retention, and customer satisfaction.
Identify up-selling opportunities, analyze performance metrics, and implement strategies to optimize performance and drive profitability.
Proactively address any issues or challenges that may arise with the accounts to maintain a positive and productive relationship, including the management of possible outstandings as per Sanad procedures.
2.Coordination and Collaboration (20% of time)
Collaborate and coordinate with multiple internal departments, including engineering, operations, logistics, and supply chain, to plan and execute Engine Shop Visits effectively.
Demonstrate excellent coordination and communication skills to ensure seamless and efficient planning and execution of shop visits.
3.Data Management and Communication (20% of time)
Attend regular meetings with internal teams and external customers to facilitate communicatio

📌 Key Account Manager (Madrid)
🏢 The Sanad Group
📍 Madrid