Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
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Collector, Standard Customers: PT2
Role title:German Collector, Standard customers (3mth Fixed Term Contract)Colt band:PT2 level 1Department:Credit and CollectionsRole location:BarcelonaRole purpose:Responsible for the cash collection activities and management for a defined portfolio of customers.Key accountabilitiesThis role is responsible for the accounts receivable collection performance for a portfolio of customers. Key Responsibilities:Manage the cash collection, account reconciliation and relationship of a selection of Key customers, contacting customers, performing activities as directed by automated workflow,



or applying own judgement and time management.Responsible for resolution of unallocated cash & credit requiring account reconciliation and/or customer contactTo work closely and provide support to our centralised functions in both Barcelona and India. i.e. cash apps; disputesAttend monthly reviews and prepare business metrics for review with SSC line management and finance contacts in the relevant business unit to whom you are providing a serviceComply with Service Levels (SLA’s) & manage own performance to improve/stabilise KPI’sCover for peersCompliance with the current process design and specifications, process excellence and data quality principlesInitiate improvements to policy and processColt Competencies Competency LevelAnalysis & Problem Solving Level 1 - Tackles familiar challenges logically and applies appropriate solutionsCommercial Acumen Level 1 - Acts responsibly in own roleContinuous Improvement Level 1 - Suggests ideasCustomer Focus Level 1 - Provides a helpful serviceProfessional Expertise Develop

📌 Collection Specialist DACH region (Barcelona)
🏢 Colt Telecom
📍 Barcelona