This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.
You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.

Manage the IT helpdesk queue — resolve, close, or escalate with clear ownership; Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup
Administer macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software management
Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing




Track hardware logistics with office manager — device orders, shipments, MDM enrollment status
Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage
Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work
Async-native — you communicate clearly in writing; Self-directed — you see what needs doing and do it; Benefit from flexible working hours because the future is flexible
Access a yearly learning budget for conferences & training to support your professional growth.
General retreats: Participate in international company retreats, fostering a global team spirit.
Yearly refreshment of your IT Equipment budget for your home working setup.

📌 IT Support Engineer {FULLY REMOTE} (Castro)
🏢 Vivid Resourcing
📍 Castro