BarcelonaInformation Technology /Full-time /HybridWho we are: Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. Our mighty team of four Application Analysts support the CRM and ERP applications that Rover relies on to handle customer contact. Our current tech stack is Zendesk for core CRM and Netsuite for ERP functions. All of our supported apps are multi-tenant, cloud-based, i.e. no on-prem servers.Who we're looking for:This role will provide technical understanding and support for Rover's CRM tools - specifically Zendesk. They will participate, directly and at a high skill level,



in resolving technical issues within our owned platforms, coordinating the implementation of new features and functionality, and collaborating with partner teams on projects and initiatives. The position calls for a highly qualified, self-motivated employee who has a zeal for improving Rover’s internal and external customer experience, a wide and deep understanding of all aspects of the Zendesk platform, and a drive for efficiency and process improvement.Evaluate Rover’s use of Zendesk and adjacent applications, and take a leadership role in defining and championing work to improve efficiency and optimize our implementationLead or participate heavily in projects impacting our supported applications, helping to drive planning and solution design, as well as performing and/or facilitating configuration and other implementation work. Action Rover-internal issues and requests escalated by team’s

📌 Senior Application Analyst (Cataluña)
🏢 Rover.Com
📍 Cataluña