LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers

Job Purpose
We are looking for a proactive and detail-oriented to join the Customer Experience team as an Inflight Experience Specialist. This position offers an exciting opportunity to gain hands-on experience in managing and improving the passenger experience during flights, including services such as Wi-Fi, Inflight Entertainment (IFE), catering, and coordination with suppliers and logistics teams.
The specialist will provide support primarily to the Customer Experience Delivery Manage r and work closely with other teams such as Operations, Procurement, Logistics, and external suppliers, contributing to the definition, monitoring,



and optimization of processes that ensure a high-quality and consistent onboard experience for our passengers.
Objetivo del Puesto
Estamos buscando a un/a especialista proactivo/a y orientado/a al detalle, para unirse al equipo de Customer Experience como especialista de Inflight Experience. Este puesto representa una posibilidad emocionante para adquirir experiencia práctica en la gestión y mejora de la experiencia del pasajero durante el vuelo, incluyendo servicios como Wi-Fi, entretenimiento a bordo (IFE), catering y coordinación con proveedores y equipos logísticos.
El/la especialista dará apoyo principalmente al Manager de Customer Experience Delivery y colaborará estrechamente con otros equipos como Operaciones, Compras, Logística y proveedores externos, contribuyendo a la definición, seguimiento y optimización de procesos que garanticen una experiencia a bordo de alta calidad y consistente para nuestros cliente

📌 INFLIGHT EXPERIENCE SPECIALIST (España)
🏢 LEVEL
📍 España