Take your career to the next level with Amaris Consulting as a

Helpdesk Support Analyst,
Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)
Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)
Proficiency in English and Spanish (both verbal and written)
Strong customer service orientation and communication skills
Ability to manage technical tickets efficiently, ensuring resolution or proper escalation
Commitment to maintaining up-to-date technical knowledge and best practices
Familiarity with IT support delivery models (phone, chat, email, deskside, self-service)
Provide first-line technical support to users across integral locations
Diagnose and resolve IT-related issues related to operating systems,



applications, and devices
Log, track, and manage incidents and service requests using the ticketing system
Escalate complex issues to the appropriate teams following established procedures
Deliver support through multiple channels: phone, chat, email, and in-person when required
Contribute to continuous improvement by documenting solutions and updating knowledge bases
Ensure high customer satisfaction through timely and professional service delivery
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
Grow rapidly

with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level
Enhance your skills

through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops
Take charge of your development

with an annual personal training budget and company-paid certif

📌 Help Desk Analyst (Madrid)
🏢 Amaris Consulting
📍 Madrid