Join to apply for the
Quality Assurance Specialist
role at
TDCX
Join to apply for the
Quality Assurance Specialist
role at
TDCX
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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Be coached and mentored by experts in your field
Join a general company, winner of hundreds of industry awards
What is your mission?
Drive accuracy for our client’s team by performing quality audits and data analysis for the project.
Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance and improve player experience.
Perform meta-quality audits for internal/external teams to review quality calibration, defect trends, and quality disputes.
Utilize an in-depth understanding of metrics and workflows to analyze and report on quality trends and error analysis.
Support Program Manager to identify and implement workflows to address gaps and process improvement opportunities.
Identify and communicate QA and operational insights, sugg
📌 Quality Assurance Specialist (Madrid)
🏢 Tdcx
📍 Madrid