BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.
Customer Support - German&French; Speaking

LAY FOUNDATIONS. ENSURE EFFICIENCY.
Your Tasks

Acting as the point of contact for our corporate clients regarding queries about our IT applications and systems.
Receiving fault reports by telephone and email.
Carrying out fault analyses and developing solutions in collaboration with our clients.
Documenting requirements and faults in a ticketing system and escalating complex issues to colleagues in 2nd Level Support.
Contributing to improving customer satisfaction and further developing our customer support within a close-knit, international team.
FEELING SATISFACTION. ENJOYING ADVANTAGES.
What We Offer

Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
Experience the difference:



Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
Look into the future: Work with the latest technologies and the constant innovations
Find the balance: Benefit from our mix of trust-based working hours and versátil work location (including home office) for a great work-life integration.
Feel well taken care of: We provide you a company healthcare program.
Unplug and relax: 30 days of vacation
Use Skills. Create Something New.

WHAT YOU BRING WITH YOU:

A keen interest in IT technologies and a willingness to quickly familiarise yourself with new topics.
Good written and spoken German and French required.
Initial experience in IT customer support is an advantage.
The ability to maintain an overview and a strong service-oriented approach, even during stressful periods.
Excellent communication skills and the ability to work well in a team.
Willingness to work shifts Mon-Sat (7

📌 Customer Support (Madrid)
🏢 q.beyond ibérica
📍 Madrid