Location:

London, UK or Barcelona, Spain

Language:

Must be business fluent in German and English

About the role:
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:
Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers




Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need:
Must be fluent in English and German
6+ months relevant professional and/or internship experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Bachelor’s degree preferred

What you will get:
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities

Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape t

📌 Client Success Associate (Madrid)
🏢 Gartner
📍 Madrid